One Team, Guided by People-Focused Values
At Heb Group, people come first, always.
We believe that how we work is just as important as the work we do. Our values guide every interaction, from the way we support each other internally to the way we collaborate with clients, partners, and communities. They define the culture behind the service, the behaviour behind the badge, and the long-term relationships we build.
We don’t just want to deliver great results, we want to do it in a way that reflects who we are. That means acting with integrity, being responsive to people’s needs, and showing up with purpose every day. Our teams are united by shared principles, clear expectations, and a collective pride in doing things the right way.
This isn’t about abstract ideals. It’s about building a business that people trust, because they know what we stand for, how we work, and why we care.
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Safety first, zero harm
We consider all risks to people and the environment before proceeding with any activity. Safety is at the top of every agenda. We aim for zero harm to our people and, at the same time, look after our planet for future generations.
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Customer focused
We are passionate about what we do, and we take care of our customers. We build lasting relationships with our customers by understanding their unique needs and exceeding expectations with every service we provide.
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We are ONE team
We work together as a team, always considering and supporting each other. We listen and communicate with openness so that our relationships flourish. We celebrate our successes.
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Honesty and integrity
We behave in an honest and ethical way. We always think through the consequences of our work and the impact it has on others – so that our contribution is real, lasting, and makes us proud.
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Strive to get better
We strive to grow our business and get better by identifying and solving problems, as well as celebrating our successes as individuals, as teams, and as a business.
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...and we have fun doing it!
What Our Values Look Like in Action
At Heb Group, values aren’t just statements, they’re a shared standard. They show up in how we plan a job, how we deliver a service, and how we support each other through challenges. Every decision we make is influenced by what we believe in: protecting people, solving problems, acting with integrity, and enjoying the work we do.
When we say “Safety first”, it means more than compliance, it means training people properly, managing risk proactively, and making sure everyone goes home safe, every day. It means designing our processes with care, not just to meet standards but to exceed them.
Being “Customer focused” is about being responsive, adaptable, and consistent, whether we’re delivering a planned preventative maintenance schedule, coordinating a cleaning team, or installing complex M&E systems. We tailor our approach to each client and each environment, making sure the service fits the need.
“We are ONE team” means our divisions don’t work in silos. Our M&E, FM and C&H teams support each other. We share knowledge across regions. We step in where needed, and we celebrate the wins together, because our success is collective.
“Honesty and integrity” show up in everyday conversations, on-site decisions, and how we handle challenges. We own our actions, communicate clearly, and make sure what we deliver reflects the promises we’ve made.
“Strive to get better” is a mindset we bring to every level of the business, from how we improve response times, to how we develop apprentices, to how we explore new technologies. We’re never standing still.
And when we say “We have fun doing it”, we mean it! A positive working culture isn’t a bonus, it’s a foundation. We want people to enjoy their jobs, feel part of something bigger, and bring energy to every task they take on.
What Our Values Mean for You
Our values aren’t just internal, they shape the experience of everyone who works with us, across every service, project, and location.
If you’re a client, you’ll notice the difference in how we operate. We take the time to understand your goals, communicate proactively, and follow through on what we’ve said. We don’t just tick boxes, we look after your site like it’s our own. Whether it’s statutory compliance, system performance, or presentation standards, we focus on what matters to you.
If you’re a partner, you’ll see the benefit of working with a team that’s dependable, transparent, and collaborative. We believe in long-term relationships built on mutual respect. That means being honest, being accountable, and working towards shared success, not just short-term delivery.
If you’re part of our team, or thinking about joining, you’ll be welcomed into an environment where you can grow, contribute, and thrive. Our people are supported, listened to, and given the tools to succeed. That’s why we retain talent, develop leaders from within, and continue to build a culture that people want to be part of.
Living Our Values, Every Day
At Heb, we don’t separate performance from principles. Our values are the reason we’ve grown, the reason clients stay with us, and the reason we attract great people. They shape how we manage projects, resolve problems, and represent our brand.
Whether we’re delivering emergency lighting inspections, carrying out a site wide clean, managing a multi year facilities contract, or designing energy efficient mechanical systems, the way we work matters just as much as what we deliver.
Because in our world, the real mark of quality isn’t just the outcome, it’s how you got there. And for us, it always starts with values.
Get in Touch with Heb
Whether you’ve got a question about a service, a project, or an urgent job, we’ll make sure your enquiry reaches the right team fast. We're here to help, no matter the size or scope.