Supporting Safe, Compliant and Efficient Buildings Nationwide

Heb Facilities Management provides integrated hard and soft FM services across the UK, delivering safe, efficient, and fully compliant environments for public and private sector clients. Our nationwide coverage includes everything from statutory testing and planned preventative maintenance to building fabric repairs, lifecycle asset support, and reactive call-outs.

With teams operating across healthcare estates, schools, housing providers, commercial buildings, and industrial facilities, we understand the different compliance pressures and operational requirements of each sector. Whether it’s ensuring an NHS property meets fire safety standards or responding to a broken water main in a retail unit, our people work quickly and professionally to protect the safety and performance of every site.

We deliver both long term FM frameworks and standalone works, backed by robust scheduling, qualified engineers, and strong commercial oversight. Our in-house capability is supported by a trusted network of subcontractors, giving us the flexibility to scale quickly and deliver consistently. You can read more about our FM services here.

Leading the Delivery of FM Services Across the UK

Our operations and contracts team is responsible for managing FM delivery across a diverse range of sectors and geographies. They lead on all aspects of day-to-day service delivery, including planning site works, coordinating mobile engineers, communicating with clients, and ensuring that all activity is carried out safely and in line with SFG20 standards.

This team oversees all major contract activity, from mechanical and electrical maintenance to water hygiene, building fabric works, and fire safety compliance. They manage both planned and reactive workstreams and are skilled in working under the specific conditions required for schools, NHS buildings, commercial spaces, and housing estates. They regularly deliver in live environments, managing safety, disruption, and stakeholder communication on active sites.

Each contract manager works closely with our technicians, engineers, and admin staff to ensure that jobs are properly scheduled, documented, and quality checked. They’re supported by dedicated electrical compliance experts and a 24/7 helpdesk service that ensures we remain responsive to client needs around the clock.

Coordinating Contracts, Compliance and Client Service

Our business support team ensures the smooth running of every FM contract, handling the scheduling, documentation, and communication that keeps everything on track. From logging jobs and raising POs to updating CAFM systems and preparing reports, this team makes sure that every detail is captured and every action is accountable.

They’re the first point of contact for many clients, fielding helpdesk queries, coordinating call-outs, and following up on completed works. Their support is vital in managing the day-to-day flow of jobs, ensuring that engineers arrive on site with the right information, and that every visit is properly recorded for compliance and audit purposes.

As statutory compliance and data transparency become more critical for clients, especially in healthcare and housing, this team plays a key role in keeping documentation complete, accessible, and regulation-ready. They’re also involved in asset tagging, maintenance planning, and managing service report packs, ensuring full traceability of all FM activities.

Supporting Cost Control, Supplier Management and Materials Flow

Our procurement and finance team ensures that every FM job is delivered with the right tools, parts, and budget controls in place. They manage relationships with suppliers, approve purchasing decisions, and track spend against budgets to help maintain commercial performance across multiple contracts.

On the procurement side, they support fast turnaround ordering for reactive repairs and bulk procurement for long-term maintenance frameworks, sourcing everything from filters and fittings to lighting components and fire safety materials. They work closely with contract managers to ensure products are delivered on time, meet specification, and contribute to cost-efficiency across the contract.

From a finance perspective, this team supports job costing, invoice reconciliation, and commercial reporting, giving the business clarity over how projects are performing and helping identify where improvements can be made. Their work provides essential insight for the FM leadership team and helps ensure long-term stability and control across the division.