Meet the Team Behind Heb Facilities Management

Heb Facilities Management is built around people who understand how buildings work, and how to keep them working. From our base in Sheffield and regional hubs in Leeds, Doncaster and St Helens, we deliver hard FM services across Yorkshire, the Northwest and the wider UK. Whether it's planned maintenance, statutory compliance, or reactive repairs, our in-house team ensures your buildings stay safe, efficient, and audit ready.

Our FM division supports clients across sectors including healthcare, education, commercial, industrial, and social housing. We’re active on estates of every size, from single-site facilities to national multi-site portfolios. With experience in working across NHS buildings, academies, retail outlets, factories and housing associations, our team combines technical skill with real-world delivery. Every job is backed by 24/7 helpdesk support, CAFM powered reporting, and qualified professionals who take full ownership of outcomes.

This page introduces the people behind our FM operations, the contract managers, engineers, administrators, and procurement leads who plan, deliver, and support every aspect of the service. Their work ensures that Heb FM consistently meets SFG20 standards, delivers responsive support, and builds long-term trust with clients across the UK.

Leading the Delivery of FM Services Across the UK

Our operations and contracts management team is responsible for day-to-day service delivery across every Heb FM site. From Sheffield to St Helens and every site in between, this team manages reactive call-outs, PPM schedules, and compliance frameworks across schools, healthcare estates, retail parks, and commercial office space. They ensure engineers are deployed quickly, documentation is completed accurately, and that every job is delivered to SFG20 and statutory compliance standards.

Each contract manager coordinates directly with our engineering teams and client stakeholders to ensure that maintenance is carried out efficiently and safely. Whether managing an urgent boiler fault at a primary school or overseeing remedial repairs following a fire safety inspection in a GP practice, they’re trusted to act quickly and professionally. The team is trained to work in live, sensitive environments with minimal disruption, essential for sectors like education, healthcare, and residential.

This function also drives performance reporting and quality control across every FM contract. They collaborate closely with our compliance, business support and helpdesk teams to ensure full traceability of actions and outcomes. With a focus on speed, safety and accountability, our contracts team is central to how Heb FM delivers trusted, responsive facilities management across the UK.

Coordinating Contracts, Compliance and Client Service

Our business support team ensures every FM contract is scheduled, documented, and client ready. They’re the engine room behind job logging, certificate tracking, and report generation, giving clients a seamless experience and ensuring compliance evidence is always available. As demands for audit trails, health and safety reports, and scheduled servicing grow, their role in digital administration becomes increasingly critical.

Working closely with engineers and contract managers, they coordinate reactive and planned jobs across all FM sectors, ensuring that certificates, RAMS, and job sheets are recorded in real time through Joblogic. They also support the helpdesk team with daily client communication, providing status updates, issuing follow-ups, and handling urgent queries as they arise. In short, they ensure no task gets missed and no documentation gets lost.

Their contribution is particularly valuable across complex sites such as healthcare estates, housing portfolios, and education campuses where traceability, response times, and compliance performance directly affect site operations. With a clear, accountable process in place, this team enables Heb FM to meet the high standards expected by both clients and regulators.

Supporting Cost Control, Supplier Management and Materials Flow

Our procurement and finance team ensures that every FM service is delivered with cost efficiency, material availability, and commercial insight. They manage supplier relationships, track budget performance, and oversee purchasing processes across all reactive, planned, and compliance-led workstreams. This supports the fast-paced needs of our FM operations, where having the right part on-site, or the right budget forecast, can make all the difference.

Procurement leads handle urgent orders for reactive repairs, framework stock for scheduled servicing, and specialist equipment for projects requiring fire safety or HVAC upgrades. They work closely with our contract managers to ensure quality products are sourced, lead times are managed, and project margins remain strong. They also liaise with suppliers to maintain service level expectations and support local sourcing where possible.

Finance specialists within the team ensure commercial transparency across every contract. They track costs, manage reconciliations, and report on financial performance across service lines. From helping a school client understand a remedial spend to preparing forecasts for a housing framework, this team enables Heb FM to make smarter decisions, keep projects on budget, and deliver maximum value for clients.