Reactive and Emergency Maintenance Services

Heb Facilities Management provides fast, reliable, and fully accountable reactive maintenance and emergency repair services across the UK. We respond to urgent issues affecting the safety, usability, and compliance of buildings in every sector, from industrial and commercial units to hospitals, schools, housing estates, and retail environments. Our 24/7 helpdesk, regional engineering teams, and Joblogic-powered CAFM system ensure you get the support you need, when and where you need it most.

With operational hubs in Sheffield, Leeds, Doncaster, and St Helens, we offer a rapid local response across Yorkshire and the Northwest, backed by a national network for multi-site clients. Whether it’s a failed boiler in a GP surgery, a flood in a residential block, or a lighting fault in a shopping centre, we deploy skilled engineers with the right qualifications to assess, contain, and resolve the issue. Every job is logged, tracked, and documented in real time, so you always know what’s happening and when it will be fixed.

Our service model is built for critical response, but it’s also about long term performance. We help clients reduce repeat issues, plan remedials, and improve fault prevention, from single repairs to full reactive FM contracts, Heb Facilities Management keeps your estate compliant, operational, and in control.

Breakdowns don’t happen on a schedule, and when they do, they can compromise safety, compliance, or business continuity. That’s why we operate a 24-hour helpdesk, seven days a week, backed by mobile engineers who are ready to respond. Our call centre triages every request and dispatches the most suitable engineer based on location, availability, and technical requirements.

In education, we respond to urgent repairs outside of classroom hours or during holiday windows to avoid disruption. In healthcare, we prioritise life-critical systems like HVAC, water systems management, emergency lighting, and power supply. In retail and commercial premises, we ensure building safety and accessibility remain uninterrupted for staff and visitors. No matter the setting, we act quickly and we get it fixed right.

Our reactive maintenance service covers every major building system and statutory requirement. That includes heating, cooling, plumbing, electrical, and mechanical systems, as well as fabric, access, and life safety infrastructure. We carry out urgent PAT testing, fixed wire testing, RCD checks, and emergency lighting repairs to keep your premises safe and compliant. HVAC breakdowns, ventilation faults, and failed air conditioning units are diagnosed and restored by qualified engineers, while fire alarm resets and intruder alarm call-outs are managed swiftly to minimise disruption.

Where reactive faults reveal deeper issues, we provide remedial quotes and schedule works to prevent reoccurrence. Our engineers follow SFG20 standards and site-specific protocols, helping clients transition from reactive firefighting to structured preventative maintenance, all while staying legally compliant and operational.

Every job we handle is logged and managed through Joblogic, our CAFM platform that delivers total visibility across your estate. From the moment you raise a fault, you can see status updates, engineer notes, photos, timesheets, and outcomes. This not only improves communication but ensures every fix is traceable, auditable, and stored securely for your records.

Joblogic makes reactive FM measurable. It transforms incident response into a structured, documented process, giving FM teams, property managers, and compliance leads the tools they need to manage their estates more effectively. Whether you handle a single school or 300 residential units, our system keeps you in control.

Reactive maintenance isn’t just about speed, it’s about trust. Heb Facilities Management is the go to partner for organisations that need fast action and long-term accountability. We help schools maintain safety, hospitals maintain uptime, and landlords maintain tenant satisfaction, without delays, missed steps, or poor communication.

We bring together regional coverage, specialist engineering, and industry leading digital tools to give you a service you can rely on. Whether you need a rapid fix today or want to build a longer-term response framework for multiple sites, we’re here to support you.

Speak to our team today about setting up a reactive maintenance service agreement , or log a one-off emergency job through our helpdesk. With Heb, emergency response isn’t an afterthought, it’s a core part of how we protect your buildings and your people.