Nationwide Property Maintenance Support for Stonegate Group
- Client:
- Stonegate Group
Heb Facilities Management delivers comprehensive property maintenance services for Stonegate Group, the UK’s largest pub company, supporting a diverse hospitality estate across the East Midlands and North regions.
The portfolio includes community pubs, city centre bars, late-night venues, and large-scale hospitality environments, each requiring responsive maintenance support and carefully coordinated operational delivery.
Operating within live hospitality settings presents unique challenges, particularly within venues where downtime can directly impact customer experience, operational performance, and revenue. Our role is centred around ensuring sites remain safe, compliant, operational, and ready to trade at all times through the delivery of Planned Preventative Maintenance (PPM), reactive maintenance, remedial works, and statutory compliance services.
Working closely with Stonegate Group’s property and facilities teams, we provide integrated property maintenance support across mechanical, electrical, and building fabric disciplines throughout the East Midlands and North. Our services include HVAC maintenance, emergency lighting, fire safety systems, electrical infrastructure, plumbing services, reactive repairs, and wider statutory maintenance requirements across Managed, Craft Union, and L&T sites.
Through our established regional teams, strategically located mobile engineers, and integrated CAFM systems, we deliver a responsive and consistent property maintenance solution designed around the operational demands of the hospitality sector. Our focus is not simply on maintaining buildings, but on supporting the smooth day-to-day operation of some of the UK’s most recognisable hospitality venues.
Reactive Maintenance, Planned Services & Operational Reliability
Our property maintenance delivery model has been designed to support operational continuity across high-footfall hospitality environments throughout the East Midlands and North regions, where responsiveness and reliability are critical. Every venue operates differently, requiring a flexible and carefully coordinated maintenance approach that aligns with trading hours and customer activity.
Our Planned Preventative Maintenance programme includes scheduled inspections, servicing, testing, and maintenance across critical building systems including HVAC systems, fire alarms, emergency lighting, electrical systems, plumbing infrastructure, ventilation equipment, and wider mechanical and electrical assets. Every maintenance activity is planned carefully to minimise disruption to venue operations while ensuring systems remain safe, compliant, and fully operational.
Alongside planned maintenance delivery, our 24/7 reactive property maintenance service provides rapid response support for urgent operational issues across the Stonegate estate. Whether responding to heating failures, electrical faults, plumbing emergencies, lighting issues, or building fabric repairs, our teams work quickly to minimise disruption and restore operational performance across live hospitality environments.
Using our CAFM platform, all planned, reactive, and remedial works are managed and tracked in real time. This provides complete visibility of service records, compliance documentation, maintenance history, and live operational updates across the portfolio, ensuring both local venue teams and central management retain full oversight of ongoing maintenance activity.
Compliance, Asset Performance & Long-Term Value
Maintaining safe, compliant, and operational hospitality venues across the East Midlands and North regions requires more than reactive maintenance support alone. Our approach focuses on long-term asset performance, preventative maintenance planning, and operational reliability across the Stonegate estate to help reduce risk and improve overall building performance.
By integrating planned maintenance, remedial works, statutory compliance, and reactive services into one streamlined property maintenance solution, we help identify developing issues early and prevent smaller maintenance concerns from escalating into larger operational problems. Engineers are able to raise recommendations directly through our CAFM system during planned visits, allowing remedial works to be coordinated proactively and efficiently.
Regular contract reviews and operational reporting allow both teams to analyse recurring faults, monitor repair trends, and identify opportunities for lifecycle improvements, proactive asset replacement, and cost optimisation across the estate. This strategic approach supports improved reliability, reduced emergency repair costs, and greater long-term operational efficiency.
Hospitality venues rely heavily on safe, reliable building services operating consistently in the background. Through structured maintenance delivery, compliance management, and responsive engineering support, we help ensure Stonegate Group venues remain fully operational, compliant, and capable of delivering high-quality hospitality experiences every day.
Supporting Hospitality Venues Across the East Midlands & North
Delivering property maintenance services across a large-scale hospitality estate requires careful coordination, strong communication, and the ability to operate effectively within fast-paced live environments. From traditional pubs and bars through to large entertainment venues, every site operates differently and requires a tailored approach to maintenance and operational support.
Through our dedicated account structure, regional engineering teams, and integrated support systems, Heb Facilities Management continues to provide responsive, scalable property maintenance services across Stonegate Group’s estate throughout the East Midlands and North regions. Our localised delivery model allows us to maintain strong response times while ensuring consistency and accountability across every supported venue.
The partnership demonstrates our ability to deliver large-scale, multi-site property maintenance services across the hospitality sector while maintaining high standards of responsiveness, compliance, operational performance, and customer service. By combining planned maintenance, reactive support, and proactive asset management, we help support the long-term operational success of the Stonegate estate.
The successful delivery of this partnership reflects our wider approach to facilities management delivery; combining experienced people, integrated technology, and proactive maintenance strategies to support high-performing built environments across the UK hospitality sector.
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