Facilities Management for Hotels, Pubs and Restaurants
Pubs, restaurants and hotels depend on their buildings being ready for guests night and day.
With busy trading periods, constant use of facilities and high expectations from customers, even a relatively minor maintenance issue can quickly affect service and have a large impact on business.
We provide facilities management for hospitality businesses across the UK, covering planned maintenance, urgent repairs and statutory compliance. Our teams work around the needs of each venue, helping businesses avoid unnecessary disruptions.
Facilities Management that works around your business
We work closely with venue managers and central property teams to arrange servicing, respond to faults and keep essential work moving, all whilst keeping your business running as normally as possible.
Through Joblogic, our CAFM system, property teams can monitor job progress, access maintenance records and review compliance documentation across individual sites or an entire estate.
Our planned maintenance follows SFG20 guidance, with visits scheduled during quieter trading periods where practical. This helps keep essential building systems in good working order while minimising disruption to staff and guests.
Our Facilities Management services for hospitality
We provide a wide range of hard FM services to support the daily operation and upkeep of hospitality properties.
This typically includes:
- Planned preventative maintenance: routine servicing of heating, air conditioning, ventilation, electrical installations and plumbing.
- Reactive and emergency maintenance: 24/7 support for urgent issues, including heating failures, electrical faults, water leaks, drainage problems and other unexpected breakdowns.
- Statutory compliance and testing: fixed wire inspections, portable appliance testing and emergency lighting checks, with documentation available for each property.
- Building fabric maintenance: repairs and general upkeep of roofs, doors, flooring and toilets.
- Cleaning services: cleaning support to help venues maintain the standards expected by guests and staff.
- Joblogic CAFM and reporting: centralised maintenance records, job updates and compliance information.
Why choose our hospitality Facilities Management services?
Managing hospitality properties often involves coordinating several different trades, particularly when issues need attention outside normal working hours.
Our in-house teams cover mechanical, electrical, building fabric, compliance, cleaning and renewables services. This allows us to take responsibility for a broad range of maintenance requirements through one agreement, reducing the number of separate contractors that venue and property managers need to deal with.
We also bring over a century of building maintenance experience to every contract, supported by ISO 9001, ISO 14001 and ISO 45001 certifications, alongside CHAS, Constructionline Platinum and NICEIC accreditations.
Maintaining Stonegate Group's hospitality venues
Stonegate Group is one of the UK's largest pub operators, with a varied estate of community pubs and bars.
We support Stonegate’s properties across the East Midlands and North, providing planned servicing, reactive repairs and statutory compliance work. Our teams maintain mechanical, electrical and building fabric systems, with visits coordinated around trading hours to minimise disruption.
This gives Stonegate's property team a consistent approach to maintenance across their venues, with centralised reporting and local engineering support.
Supporting PureGym across 176 locations
PureGym is one of the most recognisable gym groups in the UK, operating busy fitness facilities around the clock.
We provide electrical and HVAC maintenance across 176 of the group's gyms in both the North and Midlands, covering scheduled servicing, compliance checks and urgent reactive repairs.
Working closely with PureGym's property team, we coordinate maintenance while providing a clear record of work across the estate, minimising inconvenience to their staff, and their customers.
Award-winning Facilities Management for Mitchells & Butlers
We support Mitchells & Butlers, one of the UK's largest pub and restaurant operators, with planned and reactive maintenance across its estate.
Our teams carry out scheduled servicing, inspections and essential repairs, helping prevent unexpected breakdowns while keeping venues running during busy trading periods.
Recently, our work has been recognised with the M&E Newcomer of the Year 2026 award, following the expansion of our contract into a second region. The award reflects the service delivered by our engineers and support teams, plus the continued development of our relationship with the team at Mitchells & Butlers.
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A responsible approach to facilities management
The way we deliver facilities management is shaped by wider responsibilities to our people, communities and environment.
SustainHEBility sets out how we are turning those responsibilities into practical action across Heb Group - fostering a safer, healthier world for all.
Talk to our team
Get in touch with one of our team today.
We provide facilities management services across the UK, with teams based across Sheffield, Leeds, Doncaster and St Helens.
We use Joblogic to manage maintenance and compliance records. If your business already uses a CAFM system, we can discuss your reporting requirements and how information can be shared between teams.
Checks should cover electrical installations, heating, ventilation, plumbing, fire safety systems and any outstanding building repairs. The exact requirements depend on the building, how long it has been closed and whether any refurbishment work has taken place.
Yes. Our statutory compliance services include fire alarm maintenance and emergency lighting inspections, with testing records and certificates available to help property teams manage their responsibilities.
We hold ISO 9001, ISO 14001 and ISO 45001 certifications, alongside CHAS, Constructionline Platinum and NICEIC accreditations, supporting our approach to quality, health and safety, and compliance.
Related pages
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