Positive Feedback Received Following First Annual Review with PureGym

At Heb Facilities Management, we deliver comprehensive electrical and HVAC planned preventative maintenance, remedial, and reactive maintenance services for PureGym across 176 sites throughout the North and Midlands. Supporting one of the UK’s largest fitness operators requires a highly responsive and carefully coordinated maintenance model capable of operating effectively within live 24/7 gym environments.

PureGym facilities experience continuous footfall throughout the day and night, placing significant demand on critical building services and infrastructure. Maintaining safe, compliant, and fully operational gym environments is essential not only for operational continuity, but also for member comfort, experience, and overall brand standards across the estate.

Our partnership with PureGym originally began through the delivery of electrical planned preventative maintenance and reactive support services across the regional estate. Following the successful mobilisation and ongoing operational performance of the contract, we were later awarded responsibility for HVAC planned and reactive maintenance across the Northern estate.

Working closely with PureGym’s property and operational teams, we continue to provide support across electrical compliance, emergency lighting, fixed wire testing, ventilation systems, heating and cooling infrastructure, reactive maintenance, and wider building services support. Through our engineering teams, CAFM systems, and operational structure, we deliver a facilities management solution tailored specifically to the demands of the fitness and leisure sector.

Our planned preventative maintenance programmes include Electrical Installation Condition Reports (EICRs), emergency lighting inspections, electrical servicing, HVAC inspections, ventilation checks, filter replacements, and wider mechanical and electrical maintenance completed in line with SFG20 standards and current industry regulations. Alongside this, our reactive maintenance service provides rapid-response support for urgent electrical and HVAC issues across all supported sites.

Operating a large multi-site gym estate requires more than simply responding to faults as they arise. Our facilities management approach focuses heavily on proactive asset management, preventative maintenance planning, and the early identification of developing issues to help improve operational reliability and reduce disruption across the estate.

During planned maintenance visits, our engineers are able to identify signs of deterioration, inefficiencies, or developing faults early, allowing remedial works to be planned and completed before issues escalate into larger operational problems. This proactive approach helps improve asset lifespan, reduce reactive call-outs, and maintain operational continuity throughout the portfolio.

Using our CAFM systems, we manage and track all planned, reactive, and remedial works in real time. This provides complete visibility of maintenance history, compliance documentation, service records, and live operational updates across the estate, ensuring PureGym’s property team retains full oversight of maintenance activity throughout the contract.

Receiving positive feedback during our first annual review reflects the hard work and commitment shown by our engineers, helpdesk teams, contract managers, and operational support staff across the business. The partnership demonstrates our ability to deliver large-scale planned preventative maintenance and reactive facilities management services across the leisure and fitness sector while maintaining high standards of compliance, operational reliability, and customer experience.